Q: What is WealthTechs Inc. and when was it founded?
A: WealthTechs Inc., headquartered in Park City, Utah, was founded by Ryan Dickau (CTO), Gaston Vera (COO), David Otero (CDO), and Chris Casey (CEO). We began our research and development in 2014 and officially launched WealthTechs in February 2016.

Q: What is WealthTechs’ mission?
A: Our mission is to be the best in the world at providing data aggregation, normalization, and integration applications/services to leading investment-focused companies worldwide.

Q: What is WealthTechs’ current scope?
A: Currently, we provide our products and services to 74 clients managing $91 trillion in assets, representing over 140,000 accounts through more than 560 different custodial connections.

Q: What is WealthTechs’ specialty?
A: We specialize in data aggregation, normalization, and integration to help our clients make the most of their most critical assets: their clients’ data.

Q: What products does WealthTechs offer?
A: Our products form a solid foundation for your clients’ data and enable them to be ready to take advantage of new products and services offered by fintech and wealthtech innovators. We also offer solutions that eliminate the pain of manual processes, delays, and other issues associated with data acquisition and aggregation.

Q: Who uses WealthTechs’ products?
A: Our products are used by a wide range of companies in the investment management industry, including institutional asset managers, financial advisors, investment funds, private banks, family offices, among others.

Q: What applications do WealthTechs’ products integrate with?
A: Our products integrate with leading industry applications such as Indata iPM, Advent Axys/APX/Moxy, Blaze Portfolio, and many others.

Q: How are WealthTechs’ products delivered?
A: Our products are delivered via standardized APIs and/or SFTP, or can be customized to your company’s specific needs.

Q: Can WealthTechs’ products adapt to my company’s unique needs?
A: Yes, our products can easily adapt to your company’s specific needs and can integrate with any application in the investment management industry, or any other application you wish to build or acquire.

Q: Where can I get more information about WealthTechs’ products and services?
A: You can get more information about our products and services by visiting our official website or contacting our sales team. We’ll be happy to assist you on your unique journey with WealthTechs.

Q: When was WealthTechs Inc. founded and where is it headquartered?
A: WealthTechs Inc. was officially founded in 2010 and is headquartered in beautiful Park City, Utah.

Q: Who are the founders of WealthTechs Inc.?
A: The founders of WealthTechs Inc. are Chris Casey (CEO), Ryan Dickau (CTO), Gaston Vera (COO), and David Otero (CDO).

Q: What is the story behind the founding of WealthTechs Inc.?
A: The story of WealthTechs Inc. dates back to Chris Casey’s previous experiences, who helped establish Advent Software’s reputation in the 1980s in New York. After leaving Advent in 1995, he founded Lync.NET, a technology consulting firm that became the first independent technology consulting firm for financial advisors in New York City.

Q: What products and services does WealthTechs Inc. Offer?
A: WealthTechs Inc. is a leader in the custodial data aggregation space. We offer a variety of products and services, including billing solutions for financial advisors and a portfolio accounting data platform.

Q: What is WealthTechs Inc.’s primary focus currently?
A: Currently, WealthTechs Inc. focuses on providing a world-class cloud-based custodian data aggregation platform, offering data normalization and integration for clients in the financial industry.

How does WealthTechs Inc. differentiate itself from other companies in the market?
WealthTechs Inc. distinguishes itself by its focus on quality, innovation, and ability to adapt to the changing needs of the industry. Our team consists of experts with vast experience in the field of financial technology.

Q: What does WealthTechs do?
A: WealthTechs provides custodian data aggregation, normalization, APIs, and integration apps to advisors & fintechs.

Q: What are the benefits of working with WealthTechs?
A: Working with WealthTechs offers several benefits, including cost savings, superior technology, fast service, extensive data coverage, high data quality, data security, and a rich data set. Additionally, we provide pre-configured integrations with leading investment management systems.

Q: How can I access WealthTechs’ data?
A: Our data is available through an API that allows you to call specific data in JSON format using various programming languages such as PHP, NodeJS, Python, Java, cURL, C#, Objective-C, and RapidQL, among others. Additionally, our data is pre-configured to integrate with many leading investment management systems.

Q: What use cases exist for WealthTechs datasets?
A: Our data can be used in a variety of use cases, including apps, billing, Unified Managed Accounts (UMA), business intelligence (BI), regulatory compliance, reconciliation, customer relationship management (CRM), data sharing, reporting, GIPS compliance, portfolio accounting systems, and trading order management, among others.

Q: Who leads WealthTechs and what is their experience?
A: WealthTechs is led by visionaries with a collective experience of over 100 years applying technology, innovation, and passion to solve difficult problems for wealth management and institutional firms.

Q: What are the reasons to contact WealthTechs?
A: There are several reasons to contact us, including the desire to save money on custodian data aggregation, the need for better service, quick bug fixing, the need for custom integrations, timely data delivery, the need for quality data, data feed consolidation, and data independence.

Q: What products does WealthTechs offer?
A: WealthTechs offers a variety of proven products at leading financial institutions worldwide, including Portfolio Accounting Data™, Trade Data™, ClearView Portal™, Advent Integrator App™, Custodian Data Management Services™, Bespoke Data Services™, and Unified Managed Accounts Data Services™.

Q: Which investment management systems do WealthTechs’ data integrate with?
A: WealthTechs’ data is pre-configured to integrate with many leading investment management systems, such as Forest Systems, Indata iPM, Blaze Portfolio, Axys and APX, Cygem, CSSI Portal+, among others.

Q: Who are the founders of WealthTechs and what is their experience?
A: The founders of WealthTechs are Chris Casey, Ryan Dickau, Gaston Vera, and David Otero. Chris is a pioneer in the wealth tech space, while Ryan, Gaston, and David bring significant expertise in infrastructure management, data development, and operations.

Q: What roles do key members of the WealthTechs team play?
A: The WealthTechs team includes leaders such as Chris Casey, CEO and responsible for finance and information security, Ryan Dickau, CTO and responsible for infrastructure, Gaston Vera, leader of the data development team, and David Otero, leader of the development operations team.

Q: What is the role of the support and customer service team at WealthTechs?
A: The support and customer service team, led by Gina Barro, is responsible for managing data quality, providing customer assistance, and ensuring a positive experience for them in terms of data and applications.

Q: What does the WealthTechs web development team do?
A: The web development team, led by Eduardo Rojo, is responsible for developing and maintaining all WealthTechs websites, including internal CRM, client portal, and other public and private sites related to WealthTechs.

Q: What is the focus of the information security team at WealthTechs?
A: The information security team, led by Lorena Rojas, is responsible for ensuring that WealthTechs’ information security policies are enforced and maintained according to the latest standards, as well as managing vendor due diligence requests.

Q: What roles does the data development team play at WealthTechs?
A: The data development team, led by Gaston Vera, is responsible for mapping unstructured data from hundreds of financial sources into WealthTechs’ normalized data model, ensuring consistency and quality in the data delivered to clients.

Q: What is the role of the development operations team at WealthTechs?
A: The development operations team, led by David Otero, is responsible for executing WealthTechs’ “Morning Process,” ensuring timely and accurate data loading for clients, and continuously improving processes and procedures.

Q: How does the account management team at WealthTechs work?
A: The account management team works closely with new clients during sales and pilot testing phases to ensure successful onboarding and a positive experience, providing necessary and efficient resources throughout the onboarding process.

Q: What is the importance of the finance team at WealthTechs?
A: The finance team at WealthTechs is responsible for managing all finances, accounting, payments, and receivables, ensuring solid and transparent financial management across all company operations.

Q: What is Chris Casey’s role at WealthTechs?
A: Chris Casey – Founder/Owner/CEO/CFO/CISO
Chris Casey is the founder, owner, and CEO of WealthTechs. Additionally, he plays key roles in the company’s financial management and information security.

Q: What responsibilities does Ryan Dickau have at WealthTechs?
A: Ryan Dickau – Founder/Owner/CTO
Ryan Dickau is the CTO of WealthTechs and is responsible for managing the infrastructure to ensure system security and scalability, as well as leading development teams to enhance and develop new products.

Q: What is Gina Barro’s role at WealthTechs?
A: Gina Barro – Owner/Leader of Customer Service and Support Team
Gina Barro leads the customer service and support team at WealthTechs, managing data quality, providing customer assistance, and ensuring a positive experience for customers in terms of data and applications.

Q: What does Gaston Vera do at WealthTechs?
A: Gaston Vera – Founder/Owner/Leader of Data Development Team
Gaston Vera leads the data development team at WealthTechs, tasked with mapping unstructured data from various financial sources into the company’s normalized data model, thus ensuring consistency and quality of data delivered to clients.

Q: What is David Otero’s role at WealthTechs?
A: David Otero – Founder/Owner/Leader of Development Operations Team: David Otero leads the development operations team at WealthTechs, responsible for executing the company’s “Morning Process” to ensure timely and accurate data loading for clients, as well as continuously improving processes and procedures.

Q: What responsibilities does Eduardo Rojo have at WealthTechs?
A: Eduardo Rojo – Leader of Web Development Team
Eduardo Rojo leads the web development team at WealthTechs, responsible for developing and maintaining all company websites, including internal CRM, client portal, and other sites related to WealthTechs.

Q: What is Maxi Paquiri’s role at WealthTechs?
A: Maxi Paquiri – Web Developer
Maxi Paquiri is responsible for fixing bugs and developing new features in WealthTechs’ internal and client-facing web products, using various technologies such as C#, .NET JS and CSS Frameworks, and SQL DDBB.

Q: What functions does Matias Zozaya perform at WealthTechs?
A: Matias Zozaya – Web Developer

Matias Zozaya is a front-end web developer who works on WealthTechs’ internal CRM products and client portals, as well as developing and maintaining public websites related to the company.

Q: What is Leonardo Acosta’s role at WealthTechs?
A: Leonardo Acosta – Leader of Information Technology Team
Leonardo Acosta leads the information technology team at WealthTechs, responsible for managing the company’s technological infrastructure, including networks, software, hardware, and information security.

Q: What does Lorena Rojas do at WealthTechs?
A: Lorena Rojas – Member of Information Security Team
Lorena Rojas oversees WealthTechs’ information security policies, ensuring compliance and updates according to best practices, as well as managing vendor due diligence requests and contracts.

Q: What is Eleanor Cabatana’s role at WealthTechs?
A: Eleanor Cabatana – Customer Service and Support Representative
Eleanor Cabatana is responsible for administrative and communication activities between WealthTechs’ clients and their data sources, such as custodians, brokers, sponsors, and others. Additionally, she assists in the “Morning Process.”

Q: What functions does Franco Foresi perform at WealthTechs?
A: Franco Foresi – Customer Service and Support Representative
Franco Foresi provides service and support to WealthTechs’ clients, assisting them with inquiries and problem resolution. Previously, he worked as a financial analyst for several companies, providing him with extensive experience in the sector.

Q: What is Sofía Jócano’s role at WealthTechs?
A: Sofía Jócano – Customer Service and Support Representative
Sofía Jócano provides service and support to WealthTechs’ clients, applying her previous experience as a financial management analyst to advise clients on contract and technology project-related matters.

Q: What are JR Rivera’s responsibilities at WealthTechs?
A: Jonathan “JR” Rivera, Jr. – Customer Service and Support Representative
JR Rivera oversees all customer service and support issues related to the Advent Integrator App application. Additionally, he is responsible for creating user manuals, training videos, and releasing new versions.

Q: What is Matias Vargas’ role at WealthTechs?
A: Matias Vargas – Development Operations Team
Matias Vargas works in WealthTechs’ development operations team, executing the “Morning Process” to ensure timely and accurate data loading for clients, as well as continuously improving processes.

Q: What functions does Guillermo Ferreira perform at WealthTechs?
A: Guillermo Ferreira – Development Operations Team
Guillermo Ferreira is part of WealthTechs’ development operations team, contributing to the execution of the “Morning Process” and improving data loading and validation processes.

Q: What is Luis Cadau’s role at WealthTechs?
A: Luis Cadau – Data Developer
Luis Cadau works in WealthTechs’ data development team, mapping financial data from various sources into the company’s normalized data model, ensuring the accuracy and consistency of data delivered to clients.

Q: What functions does Javier Fernandez perform at WealthTechs?
A: Javier Fernandez – Data Developer
Javier Fernandez is part of WealthTechs’ data development team, contributing to the mapping and structuring of financial data for integration into the company’s normalized data model.

Q: What is Ezequiel Fleitas’ role at WealthTechs?
A: Ezequiel Fleitas – Data Developer
Ezequiel Fleitas works in WealthTechs’ data development team, participating in the process of mapping and structuring financial data for subsequent integration into the company’s data model.

Q: What functions does Leandro Scherf perform at WealthTechs?
A: Leandro Scherf – Data Developer
Leandro Scherf is part of WealthTechs’ data development team, contributing to the mapping and structuring of financial data for subsequent integration into the company’s data model.

Q: Does WealthTechs have an API that allows me to access my data? 
A: Yes, at WealthTechs we offer three different APIs that provide unique features for accessing your information quickly and securely.

Q: What type of APIs does WealthTechs have? 
A: We have three different APIs: a conventional REST API, another API that integrates the Open Data Protocol (ODATA), and an API that uses GraphQL as a query language.

Q: Can I test the WealthTechs API for free? 
A: Yes, we offer a free sandbox for you to interact with our APIs. You can request access by contacting support@wealthtechs.com.

Q: Is there a manual for using the WealthTechs API? 
A: Yes, you can find the manual by accessing http://10.200.120.6/category/wealthtechs-api/.

Q: Is there a manual for using the client PORTAL? 
A: Yes, you can find the manual by accessing http://10.200.120.6/wealthtechs-clearview/.

Can I view my account data from Excel? 
Yes, you can connect directly to your data feed using any of our APIs along with PowerQuery to manipulate and transform the data.

Q: Can I view my account data from Power BI? 
A: Yes, you can connect directly to your data feed using our API along with PowerQuery to manipulate and transform the data.

Q: What types of data can I view through the WealthTechs API? 
A: Through our API, you can obtain information about Accounts, Currencies, Custodians, Customers, FxRates, InterfaceStatuses, InterfaceStatusTypes, MajorAssetClasses, Positions, Prices, PrimaryTypes, Sectors, Securities, SecurityTypes, TaxLots, TransactionCodes, and Transactions.

Q: Is using the WealthTechs API secure? 
A: Yes, our APIs use tokens (JWT) as the mechanism for user authentication and credential validation, thus ensuring the security of information.

Q: What can I do with the WealthTechs API? 
A: Through our API, you can conveniently and securely access your information at all times. Our tools allow you to filter, sort, and manipulate data, among other functionalities. Additionally, you can integrate it with other internal or external systems for greater versatility in data management.

Q: What is an API and how can I use it? 
A: An API (Application Programming Interface) is a set of definitions and protocols that allows communication between different software systems. Our API provides a set of functions and procedures that you can use to interact with our system and access specific data or functionalities.

Q: What advantages does your API offer? 
A: Our API offers several advantages, such as real-time data access, easy integration with other systems, process automation, and the ability to develop custom applications and solutions tailored to your needs.

What type of authentication does your API use? 
Our API uses a token-based authentication system (JWT), ensuring the security of communications and protecting our users’ data.

Q: How can I get access to your API? 
A: To gain access to our API, you must first contact our support team at support@wealthtechs.com. Once registered in our systems, you can generate the necessary authentication credentials to start using the API in your applications.

Q: What is the pricing policy for using your API? 
A: Our API offers different pricing plans, which vary depending on the level of access and usage volume. You can check our pricing page for more information on available plans and their features.

Q: What kind of support do you offer for developers using your API? 
A: We offer dedicated technical support for developers using our API. You can contact our support team through our online portal or by email to receive assistance with any issues or questions you may have; if you have any doubts write to us at support@wealthtechs.com.

Q: What happens if the API experiences interruptions or failures? 
A: We strive to keep our API available and running smoothly at all times. In case of interruptions or failures, our technical team works quickly to resolve the issue and minimize any impact on our users.

Q: What type of data can I access through your API? 
A: Our API provides access to a wide variety of data, which may include information about accounts, transactions, positions, prices, vehicles, and more, depending on the specific functionalities we offer.

Q: How can I start using your API? 
A: To start using our API, we recommend that you consult our developer documentation, where you will find detailed information on how to authenticate, make requests, and work with the different available endpoints. Go to http://10.200.120.6/wealthtechs-api/wealthtechs-apis/what-kind-of-apis-does-wealthtechs-provide/.

Q: What security measures do you implement to protect users’ data using your API? 
A: We take the security of our users’ data very seriously. In addition to token-based authentication, we implement additional security measures such as data encryption, regular audits, and compliance with industry security standards to ensure the protection of confidential information.

Q: What is a REST API?
A: A REST API (Representational State Transfer) is an application programming interface that follows the principles of the REST architectural style. It uses standard HTTP methods (GET, POST, PUT, DELETE) to allow the creation, reading, updating, and deleting of resources over the web.

Q: What is the difference between a REST API and other types of APIs?
A: The main difference between a REST API and other types of APIs is its architecture based on the HTTP protocol and REST principles, which emphasize simplicity, scalability, interoperability, and statelessness between the client and server.

Q: What are the main benefits of using a REST API?
A: Some of the main benefits of using a REST API include its simplicity and ease of use, flexibility and scalability, interoperability with different technologies and platforms, and its ability to leverage the features and advantages of the HTTP protocol.

Q: How can I access a REST API?
A: You can access a REST API using any standard HTTP client, such as a web browser, a mobile application, or an HTTP client library in your preferred programming language. Simply send HTTP requests to the API endpoints and process the received responses.

Q: What is the typical structure of a request and response in a REST API?
A: In a REST API, a request typically consists of an HTTP method (GET, POST, PUT, DELETE) that specifies the action to be performed, a URL that identifies the target resource, and optionally additional data in the request body. The API response usually includes an HTTP status code indicating the result of the operation, and optionally additional data in the response body.

Q: What are endpoints in a REST API?
A: Endpoints in a REST API are specific URLs that represent resources or collections of resources in the system. Each endpoint is associated with one or more HTTP methods that allow CRUD operations (Create, Read, Update, Delete) on the corresponding resources.

Q: What is authentication in a REST API and how does it work?
A: Authentication in a REST API is the process of verifying the identity of the user or client making a request to the API. It can be performed using different methods, such as access tokens, JSON Web Tokens (JWT), or user credentials, depending on the security requirements of the system.

Q: How can I document a REST API?
A: You can document a REST API using documentation tools and standards such as OpenAPI (formerly known as Swagger), which allow you to describe the API endpoints, their parameters and expected responses, and other important details for its use and consumption.

Q: What are HTTP methods and when should I use each one in a REST API?
A: HTTP methods are standard verbs that indicate the action to be performed on a resource in a REST API. Some of the most common methods are GET for retrieving data, POST for creating new resources, PUT for updating existing resources, and DELETE for deleting resources.

Q: Where can I find examples and tutorials to learn how to use a REST API?
A: You can find examples and tutorials to learn how to use a REST API online, in the official API documentation, in blogs and websites specializing in web development and APIs, and in developer communities such as GitHub and Stack Overflow.

Q: What is OData?
A: OData (Open Data Protocol) is a standard data transfer protocol that enables the creation and consumption of RESTful web services for data exposure and querying. It provides a uniform way to interact with data services over the web, facilitating interoperability between different systems and platforms.

Q: What is the purpose of OData?
A: The main purpose of OData is to provide a standardized way to access and manipulate data through RESTful web services. It allows developers to expose data uniformly and easily consume it from various applications and platforms.

Q: What are the key features of OData?
A: Some key features of OData include the ability to perform complex queries using a flexible query language (OData Query Language), support for pagination, filtering, sorting, and expanding related data, as well as the ability to describe the structure of exposed data through metadata.

Q: How does OData differ from other data transfer protocols?
A: OData differs from other data transfer protocols in its focus on interoperability and uniform data exposure through RESTful web services. Unlike more specific protocols, OData offers a more generic and flexible solution for data exposure and querying.

Q: What benefits does the use of OData offer?
A: The use of OData offers several benefits, such as simplifying access to data through RESTful web services, improving interoperability between different systems and platforms, reducing development effort by providing a set of common conventions and standards, and the ability to efficiently perform complex queries.

Q: What types of applications are suitable for using OData?
A: OData is suitable for a wide variety of applications, including web applications, mobile applications, enterprise system integration, data analysis, and any other application that requires access to data through efficient and standardized RESTful web services.

Q: What versions of OData are available and what are the differences between them?
A: Currently, there are several versions of OData available, including OData v1-v4. Each version introduces new features and improvements, such as support for more complex queries, improvements in query semantics, and enhancements in interoperability. It’s important to review the official OData documentation for specific details about each version.

Q: Are there OData implementations available in different technologies?
A: Yes, there are several OData implementations available in different technologies and platforms, including implementations for .NET, Java, Node.js, and many others. These implementations provide libraries and tools to facilitate data exposure and consumption through OData in different development environments.

Q: How can I start using OData in my application?
A: To start using OData in your application, you can follow these steps: familiarize yourself with the protocol and its features, choose an OData implementation compatible with your technology, set up an OData web service to expose your data, and consume the OData web service from your application using a compatible OData client.

Q: Where can I find more information about OData and how to get started using it?
A: You can find more information about OData on the official OData website (https://www.odata.org/), where you’ll find detailed documentation, tutorials, code examples, and additional resources to help you get started using OData in your applications.

Q: What is GraphQL?
A: GraphQL is a query and data manipulation language developed by Facebook in 2012 and subsequently released as an open-source specification in 2015. It allows clients to request exactly the data they need, making it more efficient and flexible than traditional REST API approaches.

Q: What is the difference between GraphQL and REST?
A: Unlike REST, where API endpoints are predetermined and return data in a fixed format, GraphQL allows clients to specify the exact data they want in a single request. This avoids data overhead and reduces the need for multiple API calls to satisfy client needs.

Q: What are the key features of GraphQL?
A: Some key features of GraphQL include the ability to perform complex and nested queries, data typing, schema introspection, data manipulation through mutations, and real-time event subscriptions.

Q: How is a query structured in GraphQL?
A: A query in GraphQL is structured as a JSON document that defines the fields and subfields of the data being retrieved. Queries can include arguments to filter, sort, and paginate results as needed.

Q: What are resolvers in GraphQL?
A: Resolvers in GraphQL are functions responsible for fetching the data requested by a query. Each field in a GraphQL schema is associated with a resolver that determines how the data should be obtained for that field.

Q: How can I implement a GraphQL server?
A: You can implement a GraphQL server using libraries and tools available in a variety of programming languages, such as graphql-js for JavaScript, graphql-ruby for Ruby, graphql-java for Java, and many others.

Q: What is the GraphQL schema and how is it defined?
A: The GraphQL schema is an abstract representation of the data types and operations available on a GraphQL server. It is defined using the GraphQL schema language, which specifies object types, fields, arguments, and relationships in the API.

Q: Is GraphQL suitable for all applications?
A: While GraphQL offers significant advantages in terms of flexibility and efficiency in data retrieval, it may not be the best choice for all applications. Its adoption depends on factors such as data complexity, performance requirements, and team familiarity with the technology.

Q: Where can I find resources to learn GraphQL?
A: You can find resources to learn GraphQL online, including the official GraphQL documentation (https://graphql.org/), tutorials and guides on specialized blogs and websites, online courses, and developer communities on social networks and online forums.

Q: Which companies use GraphQL in production?
A: Many renowned companies, such as Facebook, GitHub, Twitter, Pinterest, Shopify, and many others, use GraphQL in production for their applications and services, leveraging its advantages in terms of efficiency and flexibility in data retrieval.

Q: Is there a limit on the number of requests that can be made to the API?
A: Yes, the API has a limited number of requests that can be made per user, the request quota limit is 1500 per minute, once the request quota is exceeded, your request will be declined.

Q: I am a user of APIv1, how can I migrate from the v1 service to v2?
A: To perform a migration, we recommend that you read our article http://10.200.120.6/wealthtechs-api/wealthtechs-apis/how-to-migrate-from-api-v1-to-v2/ and contact our team. support so we can help you in this process.

Q: I’m encountering an error stating, “The process cannot access the file ‘settings.inf’ or ‘processhistory.log’ because it is being used by another process.” What could be causing this issue?
A: This error occurs when another instance of AIA is open. This usually happens when the automated script is running and someone else is manually opening AIA. Please, check if there are other users opening AIA at the same time. Make sure only one instance of AIA is running to avoid conflicts. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m having trouble with the setup in Advent or AIA regarding Process History Logs. What might be the issue?
A: This issue occurs when the values in AIA are not found in APX or Axys. To solve it, please create translations for vehicles, accounts, or transactions to ensure consistency and compatibility between AIA and APX/Axys systems. If you need further assistance, please contact us at support@wealthtechs.com

Q: I received an error mentioning “Bad Type in Process History or Imex Logs.” What could be the reason for this error?A: This might be caused by an invalid translation, possibly from one currency to another. Please inspect the transaction with the error and review the associated translations. Ensure that all translations are valid, especially regarding currency conversions. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m getting a “String cannot be of zero length” error during re-download or when viewing source files. What could be causing this?
A: An invalid filename is present in the Source, Archive, Import, or Export folder. Kindly check all folders for filenames with zero length or invalid characters. Move any problematic files to a different folder or delete them to resolve the issue. Ensure filenames adhere to the required format and character limitations. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m encountering an issue where new interfaces are not showing up in the custodian data to process. What might be the problem?
A: This occurs when new interfaces are not selected in Multi-Custodian Settings or when you have updated AIA to its latest version. Please select the files in Multi-Custodian Settings and click “Save”. If the files have been ticked before, please ensure to click Save to save changes. If you need further assistance, please contact us at support@wealthtechs.com

Q: In Multi-Custodian Settings, an interface shows “No Name.” What could be causing this?
A: This happens when AIA has not been updated yet. Please, open AIA and after 10 seconds, close it and open it back again after another 10 seconds. This will update AIA automatically. If you need further assistance, please contact us at support@wealthtechs.com

Q: AIA is running slow. What might be causing the slowness?
A: This is usually related to a network or Internet connection issue. Kindly check your network connection to ensure it is working properly. If the issue persists, please contact us at support@wealthtechs.com

Q: I encountered an error during the Preparation Process. What could be causing this?
A: This issue might be caused by bad or corrupted files. Kindly check the logs for the file having issues: Open AIA > System folder and open the file in notepad checking for any errors. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m facing an error during the Validation Process. What could be the reason?
A: This issue might be caused by bad or corrupted files. Kindly check Account and Vehicle translation files for errors. The common cause is editing files in excel. If you need further assistance, please contact us at support@wealthtechs.com

Q: The date on tax lots is incorrect. What might be causing this?
A: It could have happened that an incorrect Option in Original Cost was selected. Navigate to Original Cost Settings and choose the correct option for Null and Non-Null Handling. If you need further assistance, please contact us at support@wealthtechs.com

Q: AIA is unable to update to a new version. What could be the issue?
A: It is related to a Security Permission Issue. Check if cdi.new is in the main AIA folder. If not, we will send you the new version of cdi.exe and, after downloading it, please replace it on your end. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m getting an “Invalid License Key” error. What might be causing this?
A: This happens when the License version is not correct. Please reach out support@wealthtechs.com so we can provide you with a new license code.

Q: How can I let or stop AIA from creating vehicle translations automatically?
A: If you want AIA to automatically add vehicle translations (for matching cusips), include the “veh” file in the daily process. To stop adding vehicle translations automatically, remove the “veh” from the daily process. If you need further assistance, please contact us at support@wealthtechs.com

Q: What is the difference between “Contains” and “IN (Includes)” operators in AIA?
A: “Contains” searches for values within the specified parameter, while IN searches for values equal to the specified values separated by commas. Examples: `IF Comment Contains dividend` or `IF TranCode IN by,sl`.

Q: The price is being overwritten by a different custodian. What might be causing this?
A: This issue occurs when trumping order is not set. Please ensure that the custodian price priority is set in order in Multi-Custodian Settings. The first custodian on the list will take the trumping order. If you need further assistance, please contact us at support@wealthtechs.com

Q: I’m unable to download/redownload historical data. What could be the reason?
A: AIA can only download/redownload as far back as 2 months. In case you need access to the files prior to that date, please contact us at support@wealthtechs.com

Q: A specific file is not downloading, and I cannot select it in Custodian Data to Process. What could be the issue?
A: The file might not be enabled in Multi-Custodian Settings. Please go to Multi-Custodian Settings and check the boxes for the needed files and click Save. If you need further assistance, please contact us at support@wealthtechs.com

Q: Vehicle translation is not working properly. What might be causing this?
A: There could be duplicates affecting the first translation. Search for the type or symbol in the Vehicle Translation table and check for duplicates, changing them to multiple types or symbols. If you need further assistance, please contact us at support@wealthtechs.com

Q: What information do I need to provide to support when I need help with an issue?
A: If you detect any errors in the processed files, please contact us at support@wealthtechs.com and include all details you deem relevant. Please include the date of the files, screenshots of the error, and information provided by the custodian when applicable. We will work swiftly to provide a solution to your issue.

Q: Can you guide me through the process of updating AIA?
A: Please follow these steps:

  • Open AIA and wait for 15 seconds.
  • Close AIA and wait for an additional 15 seconds.
  • Open AIA once again and check at the bottom. You should see a message stating, “You are currently running the most recent version of AIA.

These steps should help you update AIA to the latest version. If you encounter any issues, feel free to reach out for further assistance.

Q: How can I set pricing priorities in AIA?
A: Go to Settings > Multi Custodian Settings in AIA. Then, within that screen, you can drag and drop the custodian to the top of the screen to use as the primary source for prices. Other custodians’ prices will not overwrite these prices but will fill in only missing prices.

Q: I received an email stating that my AIA license has expired. What should I do?
A: Please contact us at support@wealthtechs.com and we will promptly provide you with a new license key along with detailed instructions on how to update it.

Q: What is CVP, aka WealthTechs Clearview Portal?
A: WealthTechs Clearview Portal (CVP) is an integrated system designed to provide clients with relevant information related to Custodians and Accounts. It offers functionalities that streamline processes for users. CVP implements a Grid System environment, and users can easily access the necessary data. You can find it on https://portal.wealthtechs.com/Identity/Account/Login?ReturnUrl=%2F  . For more detailed information, visit http://10.200.120.6/wealthtechs-clearview/

Q: What are the functionalities of Grid buttons in ClearView Portal?
A: While navigating through Clearview Portal, you will find Grid buttons such as search bar, filter, reload, etc., located at the top right of each section. These buttons can be used in all tabs of ClearView Portal. Specific functionalities may also be available on each CVP section. Find detailed information about these functionalities at http://10.200.120.6/wealthtechs-clearview/

Q: How can I add an account on CVP?
A: To add a new account, go to the Custodian Licensed tab and search for the name of the Custodian to which the account belongs. Once you select the Custodian, double click on it, and then click on the + button. Fill out the Account Information to generate the account request. Click “save” and your account request will be created. If you need further assistance, please contact us at support@wealthtechs.com

Q: Can you explain the “Custodians” section and what information is available there?
A: In the “Custodians” section, you’ll discover two lists: “Custodians Licensed” (These are the Custodians you have or had interfaces with) and “Custodians Available” (These are all the Custodians available in which WealthTechs has interfaces developed).

Q: What does “Custodians Licensed” refer to?
A: These are the Custodians the Client has or had interfaces with.

Q: What does the “Status” section represent for each interface?
A: The Status section shows the status for each interface:
– “Get Data”: Waiting for data feed from either the Client or Custodian.
– “Set-up Interface”: Verification and analysis of data before production.
– “Production”: Data feed received, and accounts are active.
– “Deactivation”: Status during deactivation process.
– “Closed”: Interface is closed and no longer receives data.

Q: Can you explain the terms “Receiving,” “Pending Receive,” and “Stop Receiving” in the Custodians section?
A: – “Receiving”: Number of active accounts of the customer with each custodian.
– “Pending Receive”: Number of accounts still pending, often due to unfunded or unlinked accounts.
– “Stop Receiving”: Number of closed accounts where data is no longer received.

Q: What does “Delivery Method” represent in the context of Custodians?
A: This shows the method of the connection: push, pull, or download, with further details on each method.

Q: What is the significance of “Delivery Sub-Method” in the Custodians section?
A: This details whether the push or pull is from the client or custodian, and the download method is from a website or software.

Q: What information does “Custodians Available” provide, and how can I set up an interface with them?
A: These are all the Custodians available in which WealthTechs has interfaces developed. You can request to set up an interface with any of them. Please contact us at integrations@wealthtechs.com and we will assist you.

Q: How do I check if a file is available for a specific Custodian?
A: Refer to the circles under each file for a specific custodian. If the circle is white, it means that the Custodian does not provide that file; if it is colored in green, the files are available.

Q: What information can I find in the Accounts section?
A: In this section, you find all the accounts, including names (if provided by the custodian) and account numbers for each Custodian.

Q: What can I do with the functionalities on the navigation bar for accounts?
A: The navigation bar offers options like adding account filters, adding accounts to a group, and deleting accounts. These functionalities allow you to manage and organize your accounts.

Q: How can I use the buttons at the top of the account section?
A: To use any of the buttons, ensure you first select the accounts you want to edit. You can choose one or multiple accounts and customize your view preferences using the Column Chooser.

Q: How can I hide specific accounts?
A: You can use the “Add Account Filter” option and select criteria to hide specific accounts based on your preferences.

Q: How can I group accounts together?
A: First, create a group of accounts. Select the accounts you want to add to the group and click the “+” button. A message will confirm the successful addition to the group.

Q: How can I delete multiple accounts?
A: Use the “Delete Account Request” option by selecting accounts and clicking the small box to the left of the customer’s name. This generates a request to WealthTechs for account removal.

Q: What specific actions can I take for accounts under the Custodians Licensed section?
A: These functionalities include adding a new account, re-opening an account, and deleting accounts. Actions are performed under the Custodians Licensed section.

Q: How can I add a new account under a specific Custodian?
A: Navigate to the Custodian Licensed tab, search for the Custodian’s name, double-click on it, and then click the “+” button. Fill out the required information to create the account request.

Q: How can I re-open an account with a closed status?
A: Select the accounts you want to re-open and click the “Reopen Account Request” button to initiate the re-opening process.

Q: How do I delete an account, and what is the process involved?
A: You can delete an account directly from the “Accounts” section or under the Custodians Licensed tab. Click the “Delete Account Request” button, confirm the request, and a message is automatically generated to WealthTechs for account removal.

Q: How do I create and manage groups of accounts in the system?
A: This section allows the user to create groups of accounts based on their preferences. While you are on the Groups section, this will display a list of the groups you have already created for your company.

Q: How can I filter the groups of accounts based on specific criteria?
A: This action will only be enabled for use if there are groups created beforehand, and it will allow you to filter the groups based on the criteria chosen, such as the code or the name. When you filter a group of accounts, this action will hide the accounts contained in the group from the principal grid (if you choose the option “filter from ClearView”). Additionally, a new window will open, and you will be able to choose three different options (not exclusive of each other), so this will exclude the groups of accounts they do not want to see from the API, from Clearview Portal, or from PAD Database & Output files.

Q: How do I add a new group of accounts?
A: To add a new account group, click on the “add” icon. Then, automatically access the screen where you will need to assign a code, name, and specify the type of group of your choice. To save the changes, it is always necessary to click the ‘Save’ button in the top-right corner of the screen. Once the group is created, the next step will be adding accounts to the group. Click to select the accounts that belong to the created group.

Q: How can I view the status of the issues I’ve reported to WealthTechs?
A: You can go to the “Issues” section on ClearView Portal. This section allows the user to view the issues that have been created for WealthTechs resolution based on requests, complaints, or inquiries made by clients via email.
By double-clicking on an issue, a new window will open in which you will be able to view all the information, such as the title, description, product, related custodian, and WealthTechs representative assigned to it, as well as the real-time status.

Q: Can I track the progress of an issue I’ve reported in real-time?
A: The Issues section allows you to monitor the real-time status of issues while WealthTechs is actively working on them. The issues’ status will be moved to different stages, and users can track these stages in this section.

Q: Am I allowed to create a new issue in the Issues section?
A: In this section, you can only view existing issues and their statuses; creating new issues is not allowed. If you need to report a new issue, please contact us at support@wealthtechs.com

Q: What are the functionalities for the “Filter and Translation” section?
A: In the “Filter and Translation” section you can find the accounts and groups that were filtered on the “Accounts” and “Groups” segments.

Q: What can I do in the “Accounts Filter” section?
A: This section shows the accounts that were previously filtered on the “Accounts” section. It means that the accounts you decided to hide for the main grid will appear in this section.
This tab has two specific functionalities: add account filter and delete account filter.

Q: How can I hide an account?
A: You can use the option “Add account filter” for the accounts you want to hide.

Q: How can I undo the filter applied to accounts?
A: You can go to “Accounts Filter” section and in the top of the screen you will find a bin, click on it and it will remove the filter.

Q: What is the “Group Filter” section?
A: This section shows the groups for accounts that were previously filtered on the “Groups” section. It means that the groups you decided to hide for the main grid will appear in this section. This tab has two specific functionalities: add group filter and delete group filter.

Q: How can I delete a “Group Filter”?
A: To delete a Group Filter, you will need to go to “Group Filter” tab, select the group you want to delete, and click the bin that is in the top of the screen. By using this option will undo the filter applied to groups. This means the group of accounts will appear again on the data analysis of groups.

Q: How can I import accounts and group members?
A: In the Imports section you can import accounts and import Group/Members. Click on the “I need help” option, and you will find detailed information on how to follow the steps.

Q: How can I import several accounts at the same time?
A: To import accounts massively, you will be prompted to upload a .CSV file containing all the necessary information required. Click on the “I need help” option, and you will find detailed information on how to follow the steps.

Q: How do I import groups?
A: To import groups and members, you will be prompted to upload a .CSV file containing all the necessary information required. Click on the “I need help” option and you will find detailed information to follow the steps.

Q: How can I add new users to ClearView Portal?
A: To create a new user account in the CV Portal and assign specific roles, please follow these steps:
Step 1: Go to the navigation bar and select “Users.” You can add a new user for ClearView Portal by clicking on “Administrated” or “All users” since both tabs have this functionality.
Step 2: In the upper right corner, click the plus icon (+).
Step 3: Fill in the required information for the “Create User” window.
Step 4: Provide the Required Information -Active email address -First name and Last Name. The “Customers” section will be auto populated with the Client´s name.
Step 5: Assign a specific role. If the user you are adding will have an administrator role, please choose the corresponding role from the options provided.
Step 6: After filling in the required fields and selecting the appropriate role, click the “Create” button. This action will successfully add the new user to the list.

Q: How do I obtain my Credentials to access Clearview Portal?
A: During the Onboarding Process you will be provided with the necessary credentials to access ClearView Portal.

Q: How to log in to ClearView Portal?
A: Once you visit the website by entering its URL https://portal.wealthtechs.com/ enter your username or email address in the designated field. If you need any help while trying to access to ClearView Portal, contact us at: support@wealthtechs.com

Q: What happens if I forget ClearView Portal Password?
A: If you forgot your password, click on “Forgot Password?” in the log in website of Clearview Portal and follow the instructions to set up a new password. To recover ClearView Portal Password, you will need to enter your registered user email. Then, check your email to reset your password. You will receive a link to access ClearView and reset your password. Click on “Reset Password” and this will redirect to ClearView site to confirm your new password. If you did not request a password reset, send an email immediately to support@wealthtechs.com with the subject “Password Reset Request Received – I did not request this reset”. Insert your registered email user and select a new password. Then insert your new password again to confirm it. Once you confirm your password, it will be reset.

Q: How can I set up a new interface?
A: You can request to set up an interface by contacting us at integrations@wealthtechs.com . Please include the Custodian Name and your relationship manager’s contact information, if available. We will promptly provide you with the necessary steps to set up the new interface.

Q: What should I do if the Custodian I want a new interface with is not listed as already developed by WealthTechs?
A: WealthTechs is always willing to develop an interface with any custodian not listed as already developed. Please send an email to integrations@wealthtechs.com, including the Custodian Name and your relationship manager’s contact information, if available. We will promptly provide you with the necessary steps to set up the new interface.

Q: What information or documents should I provide to set up a new interface?
A: To configure a new interface, please contact us at integrations@wealthtechs.com . We will provide you with a direction email to send to the custodian, including the necessary details for a successful connection. If the custodian requires additional information, please let us know, and we will assist you in the process.

Q: What information should I provide to set up an interface with a new custodian?
A: To initiate a relationship with the new custodian, we will provide you with a template email. In this email, you will introduce us as your data aggregator and provide them with our contact information. Subsequently, we will establish direct communication with your contacts at the custodian and oversee the integration process.

Q: Can you provide more information about the Free Pilot Testing for implementing a WealthTechs product?
A: In order to implement our systems, prove our value proposition, and mitigate any risks for potential customers, we offer a completely free pilot test. This includes the activation of all data interfaces, training, integration help, and a side-by-side comparison of your current Advent-provided applications versus AIA. Please contact us at support@wealthtechs.com for more information.

Q: How long does the pilot testing typically last, and what factors influence the duration?
A: Pilots usually last 1 to 6 months, depending on the volume and complexity of your implementation. The major factor is the dedication of your team to the project. We understand that implementing new systems can be challenging. To keep the project on track, we will assign a dedicated WealthTechs Account Manager who coordinates weekly meetings between our team and yours and maintains a written project plan with deadlines. This ensures effective communication and progress tracking throughout the pilot testing phase.

Q: What problem does TradeData aim to solve?
A: TradeData solves the problem of sending allocation & settlement instructions data to domestic and cross-border based custodians and interested parties across multiple asset classes and currencies.

Q: Some custodians and interested parties require data to be sent via various methods that are not supported by DTCC/CTM. How does TradeData address this?
A: TradeData fills the void by supporting multiple data transmission methods, including API, SFTP, SWIFT, ISO, FAX, PGP, TXT, Secure Email, and more, at a reasonable cost, along with fast, friendly expert service.

Q: Can you explain the primary actor and use case in the TradeData system?
A: The primary actor in the TradeData use case is a buy side firm, their outsourcers, or fintech vendors required to send allocation & settlement instructions data to outside entities, such as custodians or third parties not affiliated with DTCC or who prefer not to be affiliated with DTCC due to complexities, high costs, or other reasons.

Q: What are the preconditions necessary for a successful TradeData scenario?
A: The success scenario in TradeData involves setting up “Output Entities” and mapping them to specific client accounts. The Output Entity is configured to receive allocation and/or settlement instructions in a specific format and/or method for the accounts mapped to the Output Entity.

Q: What is Portfolio Accounting Data (PAD), and how could it benefit me?
A: PAD offers a fully outsourced data aggregation, normalization, delivery, and integration service. PAD’s platform solves clients’ significant data problems by accurately gathering custodian and investment-book-of-record data, organizing it, and using it to fuel mission-critical enterprise applications seamlessly every trading day.

Q: What types of data does PAD handle, and how can it be integrated into existing systems?
A: PAD connects to hundreds of leading US and cross-border custodians, TAMPS, UMA, SMA, Funds, etc. It can be easily integrated with any system using popular programming languages like PHP, NodeJS, Python, Java, cURL, C#/.NET, Objective-C & RapidQL. PAD can be delivered via API or SFTP and includes data entities such as Accounts, Validation, Custodians, Positions, Tax Lots, Transactions, Errors, and more.

Q: How can we access additional information and documentation about PortfolioData API Version 1 responses?
A: For additional information and detailed documentation, clients can visit our Swagger website, where they can find comprehensive details about each PortfolioData API Version 1 response type.

Q: I received a delay notification email. What should I do?
A: The Morning Process involves the normalization of data, and delays may occur due to various reasons. In the email you received, you will find details regarding the delay reason, estimated time of arrival (ETA), and resolution. Rest assured, we monitor each of these delays, and if necessary, we will contact you.

Q: How do I know if the Morning Process interfaces are delayed?
A: Visit the Clearview Portal Interfaces tab, where you can find information about interfaces and available files.

Q: What should I do if an interface shows a “Failed” or “Delay” status during the Morning Process?
A: We will contact you in case there is any action required from your end to solve the issue.

Q: After resolving a delay in the Morning Process, how will I know that the files are available for download?
A: An automated email is sent to clients after resolving delays, indicating that the processed data is available for download. Check your email for the “File Delay Notification” when the delay is successfully resolved and follow the instructions to download the processed files.

Q: My interface is showing a “Failed” status. What does this mean, and how can I resolve it?
A: Failed indicates an internal error occurred. WealthTechs need to fix the error, and the process of importing the files should be rerun. We will notify you when the issue is solved as there is no action required at your end.

Q: The status of my interface is “Delay.” What does this signify, and what steps should I take?
A: Delay indicates that the files have not been received at the estimated time of arrival. WealthTechs contacts the custodian regarding the delayed files or contacts the client if they own the connection. Once the files are received, they will be processed, and you will be notified when the files are ready for download.

Q: The status of my interface is “Verify.” What does this status mean, and how can I proceed?
A: Verify indicates that the interface has been executed, data was generated, but it needs WealthTechs’ validation process. Files need further review and may need to be reprocessed. The files are available for download, but there may be errors.

Q: My interface status is “Waiting.” What does this status imply, and what should I expect?
A: Waiting indicates that the interfaces are waiting until their Estimated Time of Arrival (ETA) arrives, which is when our process will start looking for the files to process them.

Q: I see that my interface is marked as “Success.” What does this status mean, and what’s the next step for me?
A: Success indicates that the interface was successfully executed, and the files are ready for download.

Q: My interface status is “Holiday.” What does this status mean, and how does it impact file processing?
A: “Holiday” status is triggered when there is a holiday in the custodian’s location (e.g., a US holiday). The system will continue looking for files; if found, it will process them, and the status will change to either Success or Verify.

Q: What is ETA, and how does it relate to the status of my interface?
A: ETA stands for Estimated Time of Arrival. It represents the time when our process will start looking for files to process them. Interfaces may be in a Waiting status until their ETA time arrives.

Q: What types of files are included in the output provided to clients, and what do the file abbreviations (TRN, POS, PRI, LOT, ACT, VEH, FX) stand for?
A: We provide various files to clients, each serving a specific purpose:
– TRN: Transactions
– POS: Positions
– PRI: Prices
– LOT: Tax Lots
– ACT: Accounts
– VEH: Vehicles
– FX: Foreign Exchange

Q: How can I determine the status of the files you provide?
A: The status of the files is indicated by a circle:
-Blank: The files are not available.
-Green: The files are available.